Mac Duggal
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Mac Duggal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mac Duggal has 1.9 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Mac Duggal to a friend or colleague.
- Rating Distribution
Pros: Beautiful gowns, Style, Design and quality.
Cons: Terrible customer care, No customer service, No customer service number or ability to speak with anyone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mac Duggal has 1.9 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Mac Duggal to a friend or colleague.
- Rating Distribution
Pros: Beautiful gowns, Style, Design and quality.
Cons: Terrible customer care, No customer service, No customer service number or ability to speak with anyone.Recent recommendations regarding this business are as follows: "Pretty", "Don’t buy from them ever.", "Do Not Buy these dresses!", "Not recommending anyone tracking number 158713", "Do nut buy from this company! Never delivered, never responded, didn’t receive any updates and can’t receive my money back.".
Most users ask Mac Duggal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Mac Duggal Reviews
"Doesn't mstter"
They were extremely helpful. I have exchanged the dresses so hopefully they will fit. I would recommend them for business.
"I received a damaged item"
I have received a damaged item from your website and the link to exchange it doesnt work. I tried to email costumer service but no one is helping me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Sizing
Mcminnville, Oregon
Resolved: I received a damaged item
Returned items
Preferred solution: Full refund
User's recommendation: Pretty
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Gift return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morton Grove, Illinois
Refund status
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having trouble with Customer Service
I am a mom with her daughter getting married, and have had to order several dresses to try for my daughters wedding, which is a task with many parameters.
I am ready to return some dresses, and was 1 month +1 week outside of the return policy on three expensive dresses. I spoke with someone in customer service, after waiting 1 week and 4 days for them to call me back and two phone calls, and they were unwilling to make an exception.
I let them know I understood their inability to help me, and asked for them to please have their manager call me. It has been a week and a half, and I still have had no phone call.
This situation is putting me into a financial bind, and I could really use some help.
- Lots of options
- Terrible customer care
Preferred solution: Full refund
User's recommendation: Do Not Buy these dresses!!
Bozeman, Montana
Exchange a dress
Terrible customer service
- Terrible customer care
Preferred solution: Full refund
User's recommendation: Don’t buy from them ever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Centreville, Virginia
Want to speak with a representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
Preferred solution: Returning the dress I am looking to get refund
User's recommendation: Not recommending anyone tracking number 158713
Tallahassee, Florida
About my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Communication and Customer Service
I placed an order and several days later had not received notification that it had shipped. And even though they say they will contact you if there is an issue, they don't.
Even the order status page on the email they send to confirm won't tell you there's an issue. You have to log in to your account to see. (photos included of communication from Mac Duggal)
At this point I've emailed twice, left a voicemail for Giselle. And though they have my money, they have not responded.
My daughter doesn't have the dress she wanted for her formal.
Won't be ordering a prom dress from Mac Duggal. Beautiful dresses, Horrible service.
- Beautiful gowns
- Response time
- Terrible service
Preferred solution: Full refund
User's recommendation: Don't purchase through here unless its MONTHS in advance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dress
Preferred solution: Full refund
Wichita Falls, Texas
Doesn't mstter
West Palm Beach, Florida
Refund
User's recommendation: Do nut buy from this company! Never delivered, never responded, didn’t receive any updates and can’t receive my money back.
Very bad customer service
Preferred solution: Full refund
User's recommendation: watch this company before you buy
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